We're here to help you get the most out of Walky Doggy. Find answers to common questions below or contact us directly.
Our support team is ready to assist you with any questions or issues.
support@walkydoggy.frTap the "Start Walk" button on the home screen, select your dog(s), and begin walking. The app will automatically track your route, distance, and duration. Make sure location services are enabled for the best experience.
Go to the "Dogs" tab, tap the "+" button, and fill in your dog's information including name, breed, and photo. You can add multiple dogs to your account.
Yes! Go to your dog's profile, tap "Share Dog", and send an invitation link to the other owner. Once they accept, both of you can track walks with the shared dog.
Go to the "Friends" tab and search for users by their username. Send a friend request and once accepted, you'll see each other's walks in your feed.
Tokens are rewards you earn by completing walks, achieving milestones, and finishing challenges. You can use tokens to unlock virtual items in the shop to customize your profile.
Challenges are goals that refresh periodically (daily, weekly, or monthly). Complete them by walking the required distance or number of walks to earn bonus tokens.
Make sure location services are set to "Always" or "While Using" for Walky Doggy in your iPhone Settings. Also ensure you have a good GPS signal (outdoors works best).
Go to Settings > Integrations > Strava and tap "Connect". You'll be redirected to Strava to authorize the connection. Once connected, your walks will automatically sync.
Premium removes all ads, gives you bonus tokens for walks, access to exclusive challenges, and priority support. You can subscribe monthly or yearly from the Settings menu.
Contact us at support@walkydoggy.fr with your account email to request account deletion. We'll process your request within 30 days and remove all your personal data.
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