Support – Walky Doggy

We're here to help you get the most out of Walky Doggy. Find answers to common questions below or contact us directly.

Need Help?

Our support team is ready to assist you with any questions or issues.

Frequently Asked Questions

How do I start tracking a walk?

Tap the "Start Walk" button on the home screen, select your dog(s), and begin walking. The app will automatically track your route, distance, and duration. Make sure location services are enabled for the best experience.

How do I add my dog to the app?

Go to the "Dogs" tab, tap the "+" button, and fill in your dog's information including name, breed, and photo. You can add multiple dogs to your account.

Can I share a dog with another owner?

Yes! Go to your dog's profile, tap "Share Dog", and send an invitation link to the other owner. Once they accept, both of you can track walks with the shared dog.

How do I add friends?

Go to the "Friends" tab and search for users by their username. Send a friend request and once accepted, you'll see each other's walks in your feed.

What are tokens and how do I earn them?

Tokens are rewards you earn by completing walks, achieving milestones, and finishing challenges. You can use tokens to unlock virtual items in the shop to customize your profile.

How do challenges work?

Challenges are goals that refresh periodically (daily, weekly, or monthly). Complete them by walking the required distance or number of walks to earn bonus tokens.

Why isn't my walk being tracked correctly?

Make sure location services are set to "Always" or "While Using" for Walky Doggy in your iPhone Settings. Also ensure you have a good GPS signal (outdoors works best).

What's included in Premium?

Premium removes all ads, gives you bonus tokens for walks, access to exclusive challenges, and priority support. You can subscribe monthly or yearly from the Settings menu.

How do I delete my account?

In the app, open the Profile tab, tap the gear icon at the top right to open Settings, then tap Delete Account at the bottom. See Delete Your Account for what is deleted and what remains. If you can no longer open the app, email us at [email protected] from your account's email address; we process requests within 30 days.

Troubleshooting

Location Issues

Ensure Location Services are enabled in Settings > Privacy > Location Services
Set Walky Doggy to "Always" or "While Using the App"
Restart the app if location isn't updating
Check that you have a stable GPS signal (outdoor areas work best)

Sync Problems

Check your internet connection
Pull down to refresh on any screen to force sync
Sign out and sign back in if issues persist
Update to the latest version of the app

Notification Issues

Go to Settings > Notifications > Walky Doggy and enable notifications
Check in-app notification settings under Settings > Notifications
Make sure Do Not Disturb is not enabled

Contact Us

Can't find what you're looking for? We're happy to help!

Email: [email protected]
Response Time: We typically respond within 24-48 hours
In-App: Go to Settings > Help & Support

When contacting support, please include:

Your account email or username
Device model and iOS version
Description of the issue
Screenshots if applicable